Beijing Lidaheng Technology Co., Ltd. focuses on the research and development and production of industrial nitrogen generators, pressure swing adsorption (PSA) nitrogen production systems, and high-purity nitrogen production equipment, and is committed to providing customers with efficient, stable, and energy-saving nitrogen production solutions. We focus on customer needs and provide one-stop services including pre-sales consultation, in-sales support, and after-sales guarantee to ensure long-term stable operation of the equipment and help enterprises produce efficiently.
Pre-Sales Service
1. Professional consultation, tailor-made
Professional engineers communicate one-on-one and recommend the best nitrogen production solution based on customer needs (flow, purity, pressure, etc.).
Provide a free technical proposal book, detailing equipment parameters, energy consumption and operating cost analysis.
2. On-site survey
Engineers visit the gas environment, optimize equipment layout, and ensure installation feasibility.
3. Customized design
Support non-standard customization to meet the special needs of different industries such as food, medicine, electronics, and chemicals (such as explosion-proof, sterile environment, etc.).
1. Contract guarantee: Sign a formal contract to clarify equipment specifications, delivery date, acceptance standards and warranty terms.
2. Production monitoring: Customers can check the production progress at any time, and provide video records for key nodes (such as pressure testing and electrical debugging).
3. Professional installation and debugging:
Engineers provide 24-hour remote guidance for installation to ensure that the equipment is properly connected to the pipeline, power supply, and gas source.
On-site debugging and training of relevant operators to ensure that the equipment is ready for use.
4. Acceptance support: Provide third-party test reports (such as purity, dew point, etc.) to ensure delivery after meeting the standards.
After-Sales Service
Provide technical consultation and operation training for customers; b: Plan to pre-place some spare parts to meet customer needs, and take emergency measures to meet the needs of customers who urgently need spare parts; c: Provide debugging services; d: Provide visiting services (no less than once a year e: Collect customer demand information, accept customer quality objections, and take corrective and preventive measures in a timely manner;
Introduction to after-sales engineers
The company's service engineers have undergone professional skills training and strict professional skills assessment, and provide comprehensive services to users with first-class technology and service levels.
Emergency maintenance schedule
a: After receiving information about the failure of the user's equipment, give the user a clear reply within 2 hours;
b: Arrive at the user's site within 48 hours after confirming to visit the site in person to ensure normal use by the user.
Prices and supply channels of major spare parts
Common spare parts are in stock all year round, and the price is lower than the market average.
Special services
a: Establish electronic user files to assist users in equipment management;
b: Regularly remind users to replace wearing parts, check equipment and precautions;
c: Regularly conduct product use tracking services and after-sales service opinion consultation;
d: Set up after-sales service column records.
Training plan.
Train operators to operate equipment proficiently;
Let maintenance personnel master the daily maintenance and repair work of equipment; When service personnel visit users: understand user usage, conduct secondary training for operators, and let operating and maintenance personnel further understand the equipment.